Privacy Policy

1. What Information We Collect

We collect personal information you provide directly to us, including:

• Name and contact details (email address, phone number)
• Booking preferences and session notes (preferred times, service type, goals you share with us)
• Payment information (processed securely via a third-party payment provider — we do not store card details)
• Feedback and correspondence you send us

We also collect limited non-personal information automatically when you visit our website, such as browser type, pages visited, and general location (via analytics tools). This data is aggregated and not linked to your identity.

2. Why We Collect It

We collect your information to:

• Respond to enquiries and confirm bookings
• Deliver our colour analysis and style consulting services
• Send you your personalised style guide and toolkit materials after your session
• Process payments and issue receipts or invoices
• Communicate relevant updates about your booking or our services
• Improve our website and service quality (using aggregated, anonymised data)

3. How We Store and Protect It

Your information is stored securely using reputable, industry-standard platforms (including encrypted cloud storage). We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Session notes and style guides may be retained for up to three years to support any follow-up services you request.

4. Who We Share It With

We do not sell, rent, or trade your personal information. We may share limited information with trusted third-party service providers that help us operate our business, including:

• Payment processors (for secure transaction handling)
• Email and communication platforms (for booking confirmations and session delivery)
• Website analytics providers (aggregated, non-identifiable data only)

Where we use overseas service providers (for example, cloud platforms or software based in the United States), we take reasonable steps to ensure they handle your data in accordance with the Australian Privacy Principles or comparable standards.

5. Marketing Communications

We will only contact you for marketing purposes (such as news about new services or promotions) if you have explicitly opted in. You can unsubscribe from marketing communications at any time by replying to any email or contacting us directly.

We comply with the Spam Act 2003 (Cth). Transactional messages (booking confirmations, session materials) are not marketing communications and may be sent regardless of marketing preferences.

6. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use the site. You can disable cookies in your browser settings, though some site functionality may be affected.

We use analytics tools (such as Google Analytics) to understand aggregate site traffic. This data does not identify you personally.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Request deletion of your information, subject to any legal obligations we may have to retain it
• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at hello@spectrumstylelab.com. We will respond within 30 days.

8. Complaints

If you believe we have not handled your personal information appropriately, please contact us first at hello@spectrumstylelab.com. We will investigate and respond within 30 days.

If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website or services after a change constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions, contact us at: